{"id":1537,"date":"2023-07-28T02:49:25","date_gmt":"2023-07-27T18:49:25","guid":{"rendered":"https:\/\/digitspark.co\/blog\/%e3%80%90%e8%ae%80%e6%87%82%e6%95%b8%e6%93%9a%e3%80%91%e7%82%ba%e4%bb%80%e9%ba%bc%e8%a6%81%e8%92%90%e9%9b%86%e6%88%91%e7%9a%84%e6%95%b8%e6%93%9a%ef%bc%9f%e6%b6%88%e8%b2%bb%e8%80%85%ef%bc%86%e6%a5%ad\/"},"modified":"2025-12-13T04:00:49","modified_gmt":"2025-12-12T20:00:49","slug":"%e3%80%90%e8%ae%80%e6%87%82%e6%95%b8%e6%93%9a%e3%80%91%e7%82%ba%e4%bb%80%e9%ba%bc%e8%a6%81%e8%92%90%e9%9b%86%e6%88%91%e7%9a%84%e6%95%b8%e6%93%9a%ef%bc%9f%e6%b6%88%e8%b2%bb%e8%80%85%ef%bc%86%e6%a5%ad","status":"publish","type":"blog","link":"https:\/\/digitspark.co\/en\/blog\/%e3%80%90%e8%ae%80%e6%87%82%e6%95%b8%e6%93%9a%e3%80%91%e7%82%ba%e4%bb%80%e9%ba%bc%e8%a6%81%e8%92%90%e9%9b%86%e6%88%91%e7%9a%84%e6%95%b8%e6%93%9a%ef%bc%9f%e6%b6%88%e8%b2%bb%e8%80%85%ef%bc%86%e6%a5%ad\/","title":{"rendered":"[Understanding Data] Why Collect My Data? The Benefits of Data Communication Between Consumers and Businesses"},"content":{"rendered":"<h1><span style=\"color: #ccae7b; font-size: 12pt;\">#ConsumerJourney #DataLiteracy #DataCommunication<\/span><\/h1>\n<p><span dir=\"auto\">As any business owner knows, to actively seize business opportunities, you must understand what consumers are thinking and have intelligence to address their specific needs! That&#8217;s why there are so many Martech companies on the market that offer a wide variety of data services, including various channels, different big data technologies, and diverse data services, helping businesses to &#8220;acquire consumer data&#8221; at an unparalleled pace.<\/span><\/p>\n<p><span dir=\"auto\">But when we set aside our work and\u00a0<\/span><strong><span dir=\"auto\">revert to being &#8220;consumers,&#8221; we often feel a sense of unease about &#8220;my data being collected&#8221;!<\/span><\/strong><span dir=\"auto\">\u00a0The main reasons are nothing more than: fear of spam messages and concerns about data security and leakage.<\/span><\/p>\n<p><span dir=\"auto\">Of course, businesses should do their utmost to provide consumers with transparent privacy policies and choices, ensure the legality of data collection methods, and establish proper management mechanisms. Data security is also receiving increasing attention in cybersecurity regulations. But today, let&#8217;s discuss\u00a0<\/span><strong><span dir=\"auto\">how brands use data to build effective communication with consumers, and what benefits we, as consumers, can gain from embracing data-driven communication.<\/span><\/strong><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-3590\" src=\"https:\/\/digitspark.co\/wp-content\/uploads\/2023\/06\/shutterstock_526104310.jpg\" alt=\"\" width=\"800\" height=\"534\" \/><\/p>\n<h2><span dir=\"auto\">The purpose of businesses actively collecting behavioral data<\/span><\/h2>\n<p><span dir=\"auto\">Let&#8217;s first consider the perspective of &#8220;brand operators.&#8221; Their main purposes in actively collecting data are: 1.\u00a0<\/span><strong><span dir=\"auto\">to gain more consumer favor<\/span><\/strong><span dir=\"auto\">\u00a0, and 2.\u00a0<\/span><strong><span dir=\"auto\">to strengthen the connection with members<\/span><\/strong><span dir=\"auto\">\u00a0.<\/span><\/p>\n<p>The &#8220;direct data&#8221; of consumers that businesses want includes:<\/p>\n<ul>\n<li><strong>P<span dir=\"auto\">ersonal identification information<\/span><span dir=\"auto\">\u00a0:<\/span><\/strong><br \/>\nName\/ID\/account name, contact information, place of residence, and methods of direct communication with consumers. Used to provide personalized information or customer service and CRM services.<\/li>\n<li><strong>B<span dir=\"auto\">ehavioral data<\/span><span dir=\"auto\">\u00a0:<\/span><\/strong><br \/>\nIn addition to purchase records, it also includes consumers&#8217; behavior records on websites, applications or other partner platforms (such as shopping platforms and hotel booking websites): From browsing history, clicks, searches, and time spent on web pages, businesses can analyze consumers&#8217; interests and preferences, find products and habits, and thus design segmented marketing strategies.<\/li>\n<li><strong>C<span dir=\"auto\">onsumer reviews<\/span><span dir=\"auto\">\u00a0:<\/span><\/strong><br \/>\nThese include consumer feedback, comments, and ratings regarding products or the overall service process. This is one of the most important data points for a brand&#8217;s long-term development. Besides encouraging businesses to continuously optimize products and services, it also serves as a medium for building market goodwill, enhancing positive word-of-mouth, and attracting potential consumers.<\/li>\n<\/ul>\n<p><span dir=\"auto\">The first and second points mentioned above are generally what consumers care about most, especially the first one. Fortunately, most consumer brands now conduct personalized marketing campaigns through membership newsletters and app ads, which do not require binding consumers&#8217; sensitive personal data, greatly reducing consumers&#8217; concerns. To achieve personalized marketing, after the end of the Google Cookie era, the trend of brands collecting data will focus on &#8220;behavior,&#8221; obtaining\u00a0<strong><a href=\"https:\/\/digitspark.co\/en\/blog\/intent-orientation-2023-marketing-trends\/\" target=\"_blank\" rel=\"noopener\">consumer behavior data<\/a><\/strong><\/span><strong><span dir=\"auto\">\u00a0through &#8220;de-identification and tagging.&#8221;<\/span><\/strong><span dir=\"auto\">\u00a0Therefore, consumers do not need to be too anxious about issues such as personal data leakage.<\/span><\/p>\n<p><span dir=\"auto\">Secondly, many people have noticed while browsing websites and social media that &#8220;I keep getting ads for a certain type of product&#8230;&#8221; This phenomenon is a result of &#8220;consumer behavior data&#8221; being collected. A single consumer&#8217;s action (e.g., Wang Xiaoming searching for waterproof boots on Shopee) isn&#8217;t collected by just one company, but rather linked across the databases of countless consumer platforms and related product brands. Consumers inevitably feel like they&#8217;re being &#8220;monitored,&#8221; but this is also an effective way to &#8220;personalize marketing&#8221; to reach a wide audience. It&#8217;s\u00a0<\/span><strong><span dir=\"auto\">two sides of the same coin; whether it&#8217;s good or bad depends on the brand&#8217;s flexibility in using data techniques and whether consumers themselves can have an open mind, break away from traditional thinking, and even guide the data to work for them.<\/span><\/strong><span dir=\"auto\">\u00a0(For example, if you want to buy a dress but don&#8217;t know exactly what kind, just randomly click on a few dress sellers and wait for the algorithm to pick up your search behavior and automatically recommend dresses!)<\/span><\/p>\n<p><span dir=\"auto\">By reading behavioral data, businesses can understand what consumers are thinking, and conversely,\u00a0<\/span><strong><span dir=\"auto\">consumers can also &#8220;suggest&#8221; what they want to businesses<\/span><\/strong><span dir=\"auto\">\u00a0.<\/span><\/p>\n<blockquote><p><span dir=\"auto\">Further Reading:\u00a0<\/span><a href=\"https:\/\/digitspark.co\/en\/blog\/intent-orientation-2023-marketing-trends\/\" target=\"_blank\" rel=\"noopener\"><span dir=\"auto\">&#8220;Intent Targeting&#8221; Becomes a Google Trend; How Can Marketing Strategies Get Closer to Consumers?<\/span><\/a><\/p><\/blockquote>\n<p><img decoding=\"async\" class=\"wp-image-3591 alignnone\" src=\"https:\/\/digitspark.co\/wp-content\/uploads\/2023\/06\/shutterstock_2295070737.jpg\" alt=\"\" width=\"800\" height=\"534\" \/><\/p>\n<h2><span dir=\"auto\">Benefits of Consumers Contributing Behavioral Data<\/span><\/h2>\n<p><span dir=\"auto\">B2B databases, Martech marketing companies, and voice survey companies that provide services for corporate brands all use Martech systems, either connected to mainstream platforms or developed in-house, to collect\u00a0<\/span><strong><span dir=\"auto\">data on &#8220;members<\/span><\/strong><span dir=\"auto\">\u00a0(existing customers)&#8221; and &#8221;\u00a0<\/span><strong><span dir=\"auto\">potential audiences<\/span><\/strong><span dir=\"auto\">\u00a0(consumers who have not yet been successfully developed)&#8221; for corporate brands.<\/span><\/p>\n<p><span dir=\"auto\">The collected behaviors may seem like just numbers at first glance, but professional data analysts can cross-reference &#8220;the same group of observed audiences \u00d7 footprints on different web pages\/channels&#8221; and &#8220;the same product\/web page\/channel \u00d7 different types of observed audiences&#8221; to discover the meaning of this behavioral data: &#8221;\u00a0<\/span><strong><span dir=\"auto\">what different consumers want<\/span><\/strong><span dir=\"auto\">\u00a0&#8220;; and many of these are\u00a0<\/span><strong><span dir=\"auto\">even &#8220;latent needs&#8221; that consumers themselves are unaware of<\/span><\/strong><span dir=\"auto\">\u00a0. Analysts are like mind readers, understanding people from our subconscious actions of reading web pages and using apps, and then handing over these data analysis results to brand operators who serve consumers.<\/span><\/p>\n<p><span dir=\"auto\">Why do businesses go to such lengths? Because today&#8217;s consumers are not just focused on buying products;\u00a0<\/span><strong><span dir=\"auto\">how they buy them<\/span><\/strong><span dir=\"auto\">\u00a0(how they interact with the product\/brand), and the\u00a0<\/span><strong><span dir=\"auto\">added value<\/span><\/strong><span dir=\"auto\">\u00a0of the purchase (such as convenient pickup, the experience of receiving service, etc.) are all factors considered when making a purchase. Therefore ,\u00a0<\/span><strong><span dir=\"auto\">brands must strive to please consumers<\/span><\/strong><span dir=\"auto\">\u00a0, doing\u00a0their utmost to &#8221;\u00a0<strong>segment and optimize, catering to the preferences &#8221; of different consumer groups in all aspects, including\u00a0<\/strong><\/span><strong><span dir=\"auto\">product design and development, membership CRM mechanisms, marketing exposure planning, promotional offers, and service experience<\/span><\/strong><span dir=\"auto\">\u00a0, to satisfy the diverse behavioral intentions of each consumer group.<\/span><\/p>\n<blockquote><p><span dir=\"auto\">Further Reading \u2013 (Industry Perspective):\u00a0<\/span><a href=\"https:\/\/digitspark.co\/en\/blog\/%e5%a5%bd%e7%9a%84martech%e5%b9%ab%e4%bd%a0%e5%9c%a8%e6%b6%88%e8%b2%bb%e8%80%85%e6%97%85%e7%a8%8b%e4%b8%ad%e8%84%ab%e7%a9%8e%e8%80%8c%e5%87%ba\/\" target=\"_blank\" rel=\"noopener\"><span dir=\"auto\">Good Martech Helps You Stand Out in the Consumer Journey<\/span><\/a><\/p><\/blockquote>\n<p><span dir=\"auto\">For consumers, letting businesses understand their needs means\u00a0<\/span><strong><span dir=\"auto\">they don&#8217;t need to spend time and effort communicating; businesses can simply tell them &#8220;how they can meet my needs<\/span><\/strong><span dir=\"auto\">\u00a0.&#8221; The &#8220;personalized marketing&#8221; often mentioned in the market is an application of behavioral data between businesses and consumers. For example, if you&#8217;ve been following a brand for a long time and gradually notice the following phenomena, it&#8217;s very likely that personalized marketing is at work in the market:<\/span><\/p>\n<ul>\n<li><span dir=\"auto\"><span dir=\"auto\">This brand originally specialized in product category A, but now it has expanded to include categories B and C, as well as other crossover collaborations?<\/span><\/span><\/li>\n<li><span dir=\"auto\"><span dir=\"auto\">Previously, delivery service took 5 days; now, there are same-day express and 5-day standard options available.<\/span><\/span><\/li>\n<li><span dir=\"auto\"><span dir=\"auto\">The number of items and the methods for add-on purchases and discount programs are increasing, and they are becoming more and more customized.<\/span><\/span><\/li>\n<li><span dir=\"auto\"><span dir=\"auto\">When using services from Brand A in daily life, you can also simultaneously enjoy benefits from Brand B; for example, credit cards often offer double rewards at many merchants.<\/span><\/span><\/li>\n<\/ul>\n<p>In short, when I find that brands seem to understand my life better and better, that their services are becoming more comprehensive, and that the cost of obtaining material goods and convenience in my life is decreasing&#8230; all of this is because businesses design various personalized solutions to serve us based on different behavioral preferences and consumer behavior databases.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3592\" src=\"https:\/\/digitspark.co\/wp-content\/uploads\/2023\/06\/shutterstock_730634437.jpg\" alt=\"\" width=\"800\" height=\"509\" \/><\/p>\n<h2><span dir=\"auto\">Conclusion<\/span><\/h2>\n<p><span dir=\"auto\">Of course, when collecting consumer data, brands will prioritize respecting the individual&#8217;s wishes. Besides &#8220;de-identification&#8221; being fundamental, they will also provide\u00a0<\/span><strong><span dir=\"auto\">consumers with a consent form before collection to decide whether to share their data and the scope of that sharing<\/span><\/strong><span dir=\"auto\">\u00a0. However, allowing businesses to collect consumers&#8217; daily data footprints in a de-identified manner represents a mutually\u00a0<\/span><strong><span dir=\"auto\">beneficial business model<\/span><\/strong><span dir=\"auto\">\u00a0trend.<\/span><\/p>\n<p><span dir=\"auto\">From a business perspective, the better you understand consumers, the easier your products will sell, and the higher your chances of making a profit. Conversely, from a consumer&#8217;s perspective, designing the messages they want to receive, the services they want to use, and the new products they want to buy can make life increasingly convenient, allowing them to enjoy being cared for attentively at all times, because:\u00a0<\/span><strong><span dir=\"auto\">the brand understands them<\/span><\/strong><span dir=\"auto\">\u00a0.<\/span><\/p>\n<p><span dir=\"auto\">Just as we adjust the functions and app settings of our phones to suit our usage habits, behavioral data can subtly present us with daily advertisements, paid services, and added value gained from purchases according to our preferences. This\u00a0<\/span><strong><span dir=\"auto\">two-way data exchange<\/span><\/strong><span dir=\"auto\">\u00a0enables consumers to enjoy increasingly personalized marketing experiences and, together with brands, create a better consumer environment.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3593\" src=\"https:\/\/digitspark.co\/wp-content\/uploads\/2023\/06\/shutterstock_1982238680.jpg\" alt=\"\" width=\"800\" height=\"200\" \/><\/p>\n<p>Further Reading:<\/p>\n<ul>\n<li><a href=\"https:\/\/digitspark.co\/en\/blog\/intent-orientation-2023-marketing-trends\/\" target=\"_blank\" rel=\"noopener\"><span dir=\"auto\"><span dir=\"auto\">&#8220;Intent targeting&#8221; has become a Google trend. How can marketing strategies be developed to get closer to consumers?<\/span><\/span><\/a><\/li>\n<li><a href=\"https:\/\/digitspark.co\/en\/blog\/cycle-of-data-marketing-and-digital-marketing\/\" target=\"_blank\" rel=\"noopener\"><span dir=\"auto\"><span dir=\"auto\">Create a virtuous cycle of &#8220;Data Marketing \u221e Digital Marketing&#8221; to guide consumers to follow the brand.<\/span><\/span><\/a><\/li>\n<\/ul>\n<blockquote><p>Digit Spark leverages data science and combines it with business marketing logic to help businesses create digital content and service processes that are closer to the consumer market. At the same time, it utilizes AI to revitalize brand operations, helping to comprehensively improve a company&#8217;s digitalization, datafication, and brand performance.<\/p><\/blockquote>\n","protected":false},"featured_media":1538,"template":"","blog_category":[57],"class_list":["post-1537","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-data-driven"],"acf":[],"_links":{"self":[{"href":"https:\/\/digitspark.co\/en\/wp-json\/wp\/v2\/blog\/1537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/digitspark.co\/en\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/digitspark.co\/en\/wp-json\/wp\/v2\/types\/blog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/digitspark.co\/en\/wp-json\/wp\/v2\/media\/1538"}],"wp:attachment":[{"href":"https:\/\/digitspark.co\/en\/wp-json\/wp\/v2\/media?parent=1537"}],"wp:term":[{"taxonomy":"blog_category","embeddable":true,"href":"https:\/\/digitspark.co\/en\/wp-json\/wp\/v2\/blog_category?post=1537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}